The features and benefits

  • The luggage of the au pair is assured, not only while traveling but also during her stay.
  • If the au pair due to illness or accident must return premature, the ticket will be refunded.
  • Medical expenses (optional) for emergency care in the Netherlands while the Dutch Healthcare insurance (Basisverzekering) is not yet in place. After taking out the Dutch healthcare insurance the following medical coverage remains:
    - emergency medical expenses outside the Netherlands, if they are not reimbursed by the Dutch healthcare insurer.
    - the deductible that applies to the Dutch healthcare insurance.
  • If the au pair is held liable in the Netherlands she is assured. (For damage to goods of the host family there is a limitation; see conditions)
  • The au pair is insured when traveling outside the Netherlands up to 31 days.
  • The conditions are in English, so the au pair (or her family) can also read what has been arranged for her. The conditions have a Dutch summary.

Emergency Centre

The Emergency Centre is to help in case of an emergency, and not for a doctor’s visit.
You can call them for instance when you get hospitalized, have an accident , need to return home earlier due to a medical indication or suddenly have to return home for other reasons.  You than, if possible, contact the Emergency Centre before you make any costs. The phone number is +31 71 568 18 91.
Do you have a small doctors bill? Then you first have to pay yourself. Afterwards you file your claim with us. If it’s covered we will reimburse your claim within 5 working days. Is it a large bill which you cannot afford to pay yourself, and it’s at least € 300,-? Than the emergency centre sometimes can directly pay the healthcare provider.
If you are travelling in the United States and you have to go to the doctor or to the hospital? Please always contact, in advance with: ISIS Assistance/GMMI. The phone number is +1 866 255 7635 (toll free within the US).

Take out?

Please be aware. The Au Pair insurance must be taken out before the au pair leaves the home country. Need more information about this insurance or do you want to take out this insurance? Click on the list of all insurance advisors who sell ISIS and who can advise you.
You can also find more information on the website wijzeringeldzaken.nl.